Our Policy

Last updated: 19 October 2026

This policy explains how Daisley London collects, uses and protects your personal information when you visit our website or make a purchase from us.

By using our website, you acknowledge that your personal information may be processed as described in this policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  1. Your name

  2. Email address

  3. Telephone number

  4. Billing address

  5. Delivery address

  6. Order details

  7. Payment confirmation details

  8. Device and browser information

  9. IP address

  10. Website activity, such as pages viewed and products added to your basket

We collect information where reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How We Use Your Information

We may use your information to:

  1. Process and fulfil your orders

  2. Send order confirmations and delivery updates

  3. Respond to customer service enquiries

  4. Manage returns, refunds and exchanges

  5. Improve our website and shopping experience

  6. Detect and prevent fraud or security issues

  7. Send marketing emails where you have subscribed or where otherwise permitted by law

  8. Comply with applicable legal, accounting and tax obligations

Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your information may be processed and stored through Shopify's systems, databases and applications. Shopify may also process your information in accordance with its own privacy policy.

Payments

Payments are processed securely through trusted payment providers.

Daisley London does not store full payment card details on its own systems. Depending on the payment method you select, your payment may be processed by providers such as card networks, Apple Pay, Google Pay, Shop Pay or other payment services available at checkout.

Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business. These may include:

  1. Shopify

  2. Payment processors

  3. Delivery and shipping carriers

  4. Suppliers and fulfilment partners

  5. Customer support providers

  6. Email marketing platforms, where applicable

  7. Analytics and website performance providers

We only share information where necessary to provide our services, fulfil orders, improve our website or comply with legal requirements.

Direct Supplier Fulfilment

Some orders may be dispatched directly by our suppliers, including suppliers located outside the United Kingdom.

Where necessary to fulfil your order, we may share relevant information with these suppliers, including your name, delivery address, order details and contact information required for delivery.

Where personal information is transferred outside the UK, we will take steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

Marketing Emails

If you subscribe to our mailing list, we may send you updates about new arrivals, special offers, sale events and other store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

Email: info@daisleylondon.com

We will send marketing communications in accordance with applicable UK data protection and electronic marketing laws.

Cookies

Our website may use cookies and similar technologies to remember your preferences, support checkout functionality, analyse website traffic and improve your browsing experience.

Some cookies are necessary for the website to function properly. Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through any cookie settings available on our website and through your browser settings.

Data Security

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We use trusted platforms and service providers to help protect your information.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain appropriate business records.

The retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Under applicable UK data protection law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request erasure of your personal information in certain circumstances

  • Object to or request restriction of certain processing activities

  • Request the transfer of your information where applicable

  • Withdraw consent where processing is based on consent

  • Complain to the Information Commissioner's Office (ICO)

To exercise your rights or make a privacy-related enquiry, contact us at:

Email: info@daisleylondon.com

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to Our Policy

We may update this policy from time to time to reflect changes in our practices, services or legal obligations.

Any updates will be published on this page, together with the revised date where appropriate.

Contact Us

If you have any questions about this policy or how your personal information is handled, please contact us:

Daisley London
Email: info@daisleylondon.com
Website: daisleylondon.com